Privacy Policy

Privacy Policy

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Introduction

At Carlens Canines and Companions, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when visiting our website (https://www.carlenscaninesandcompanions.co.uk) or contacting us through other means.

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Information We Collect

We may collect the following information:

• Personal details: Name, email address, and phone number when you contact us.

• Location information: Details about the areas we cover (Eastcote, Ruislip Manor, Pinner, Hatch End, North Harrow, Harrow on the Hill, Northwood, and Northwood Hills).

• Communications: Any information you provide via email, phone, or social media (Facebook, Instagram).

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How We Use Your Information

We collect your information for the following purposes:

• To respond to enquiries and provide our services.

• To improve our services and website.

• To contact you about appointments, updates, or changes to our services.

• To comply with legal obligations.

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Sharing Your Information

We do not sell, rent, or share your personal information with third parties except when required by law or necessary for delivering our services (e.g., sharing your details with a payment provider for invoicing).

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Data Security

We are committed to ensuring that your information is secure. Suitable physical, electronic, and managerial procedures have been implemented to safeguard the information we collect online.

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Data Retention

We will retain your personal information only for as long as necessary to provide our services or comply with legal obligations.

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Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data where it is no longer necessary for us to retain it.

To exercise any of these rights, please contact us at carlenscompanions@hotmail.com or 07486 389686.

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Cookies

Our website may use cookies to enhance user experience. These cookies do not collect personal information but help improve website performance. By using our site, you consent to the use of cookies.

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Third-Party Links

Our website may contain links to external websites (e.g., Facebook and Instagram). We are not responsible for the privacy practices of these third parties. Please review their policies before providing personal information.
 

Puppy Planner and Member Accounts

If you create a free member account to use our Puppy Socialisation Planner, Wix collects the account information you provide, such as your name and email address. The planner saves the puppy details, dates, notes and progress you choose to enter so you can access them again when you log in. 
 

This information is used only to provide and manage the planner service. It is not sold or made visible to other members. As the website administrator, Carlen’s Canines & Companions can access planner records where necessary for website management or support. Photos added within the planner are stored on the device and browser used to upload them and are not saved to your member account. You can clear your planner using the reset option or contact carlenscompanions@hotmail.com to request deletion of your account and associated planner record.

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Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: carlenscompanions@hotmail.com

• Phone: 07486 389686

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Policy Updates

This Privacy Policy is effective as of 05/12/2024 and may be updated periodically. Please review this page regularly for updates.